Customer Certified Quality

REGENCO’s experienced engineering staff continues to be 100% dedicated to aftermarket service. Our performance success is based on criteria defined and measured by the customer. We continuously improve our performance and seek to achieve 90% or better ratings on that criterion.

Our Customers currently measure our quality across four dimensions:

• Delivery

• Value

• Repair Quality

• Customer Project Support

Quality Council Charter

Make a difference by:

• Developing and implementing quality management strategies.

• Encouraging and enabling employees to participate in and fulfill the company’s Quality Policy.

• Fostering the belief of never sacrificing safety or quality in pursuit of productivity.

Quality Council Initiatives

• Monthly meetings of cross-functional "Quality Council" ensures continuous improvement

• Extensive process mapping to provide reliable and consistent services to our customers

• All measuring equipment is calibrated and certified to minimize measuring errors

• Our electronic nonconformance and corrective action system ensures continuous learning

• Our customer satisfaction survey ensures continuous feedback – customer certified quality